Been here a few times before and it was poor customer service, but very good price and food. Told were couldn't book and that you wouldn't be seated unless a full party, which we thought was fair.
Tonight we arrived and asked for a table for 3, no problem. As usual, given a menu and waited a bit by the door (10 minutes). A table cleared and we went to sit down when a woman behind the counter started literally shouting that we couldn't sit because they needed to clear it. I stated my aunt was elderly and needed to sit, we didn't mind them doing it while we were there (certainly they've done it before!) but then the woman changed her story and claimed there was a booking. Another staff member further claimed that they were fully booked all night. I asked why were were given menus and allowed to wait for ten minutes if that were the case when the other staff member accused us of just walking in. We tried walking out and they attempted to make us stay with a table. Utterly ridiculous. Also a half-full table waiting for their friends.
Disgusting customer service, horrible bending of rules when convenient and the food is good but I would rather pay an extra £5 for my food where I'm treated with respect than return here again. Will never return, and will be sure that people I know are aware of their frankly unprofessional behaviour.